Buying a New Computer


Freeware:

Tips, Tricks and Commentary:

  1. Pick your platform (Windows or Macintosh):
    1. Get the kind of computer which most of the people in your circle of friends has, so you can rely on some of them for advice and support.
    2. If the computer will be used by your school-aged children, get the kind of computer they already use at school. If the school uses Macintosh computers, get a Mac; if the school uses Windows PCs, get a PC. What your kids do their schoolwork on, they should do their homework on.
    3. If you intend to use the computer primarily for graphics applications, get a Mac. Computer aided page layout (otherwise often referred to as "Desktop Publishing", a misnomer) was born on the Mac, along with most common graphics applications like AdobePageMaker and Illustrator, Quark Xpress, and Microsoft PowerPoint. The reason is simple: the Mac is better suited to it. The Mac has the graphics routines in ROM with the extensions in the low level kernel, not tacked on to a graphical shell on top of a text based OS as in Windows, et al.
  2. If you need to use both Macintosh and PC software, get both a Macintosh and a PC. Despite some noble efforts by a variety of companies to produce hardware or software which allow you to run programs for one platform on the other, none are as reliable or as fast or as convenient as just having the two computers.
    In addition, many people think that they need to run software for the two platforms, when what they really need is the ability to use data created on the two platforms. If this is what you need, get the computer which will otherwise fill your requirements, and get the MINOR utilities and converters so that the the applications you have will work with data files from the other platform. Windows PCs don't come with a utility for opening Macintosh disks, but Mediafour Corp. has MacDrive 2000 ($49.95) which does it. The Macintosh operating system will mount PC diskettes when they are inserted, and can be configured to assign appropriate program icons to data files on disks.
    Most applications can open data files created in equivalent programs on the other platform. If the necessary converters are not available on the original program disk(s) they are probably available on the program's web site. As a last resort, you can try the converters from DataViz.
  3. There are three main components which will constitute your entire interface with the computer. If one or more of these is not entirely satisfactory, you will have unpleasant (if not unhealthy) experiences with the computer. You would do well to consider these comments as important as all the rest put together.
    1. The Monitor - Get a good one. High resolution, high refresh rate, and large size all contribute to pleasant, productive and efficient use. T C Solutions recommends NEC-Mitsubishi and Sony monitors.
      Some time ago, an organization I work with occasionally, purchased a brand new Pentium computer for an employee. It was the first Pentium in the organization and cost them a significant amount of money. Because the computer was so expensive, they did not have enough money left over to buy a decent monitor, so they got a cheap one. In fact the monitor was so bad that the user couldn't stand to look at it for more than an hour or two per day. She left the organization because their perception of what she should have been able to do with the computer differed from her tolerance for it. If they had gotten a slower computer with a better monitor, more work would have been done faster, and several people would have been a lot more satisfied.
    2. The Keyboard - Aside from individual preferences for the position of the Ctrl, Alt, and Backslash keys, different keyboards have different feels. Some keyboards have a mushy feel while others are more snappy. Some keyboards require more effort to press the keys than others. Some keyboards just take up a whole lot of extra space, while others can coexist quite nicely on a crowded desk. The good thing about keyboards is that they are relatively inexpensive, so if you aren't happy with the one you have, you can simply try another.
    3. The Mouse - The number of buttons is not important. If you get a mouse for your PC which includes more than 2 buttons (or 1 button on a Macintosh), you are likely to spend as much, or more time configuring the additional buttons as you might save in using them. The most important feature is the shape of the mouse. The wrist at rest is straight, and any prolonged forced deflection from the at-rest position will, over time, cause Carpal Tunnel Syndrome, a Repetitive Strain Injury. A relatively flat mouse (like the Apple product) will allow the wrist to stay closer to its rest position, than a more bulbous mouse (like the Microsoft product.) Perhaps a more suitable alternative for you, might be a trackball (like the Logitech product) or a touchpad (like the Cirque product), which may allow you to keep your wrist more straight, but they will probably require some getting used to.
  4. Laptop computers cost between 50% and 150% more than equivalent desktop (or tower) computers, they are less expandable, and less upgradeable. Although records show that laptops are slightly more reliable than desktops, this additional reliability comes at a very high price. Don't get a laptop unless you absolutely must compute while on the move. If you just need to compute in two different locations, you will probably be more satisfied with 2 desktops than with 1 laptop.
  5. If you decide to get a laptop, the three components which constitute your interface with the computer are even more important than on desktops. If you don't like the keyboard on your desktop, throw it out and get another. If you don't like the mouse on your desktop, throw it out and get another. If you don't like the display on your desktop, budget for a replacement. If you find that you don't like the keyboard, pointing device, or display on your new laptop, you'll have to put up with it until you can afford another laptop.
    Try it before you buy it. Don't just get the recommendations of others. Prepare to spend an hour or two (or more) at a computer dealer with a broad selection of laptops, and try them all. Don't worry about the individual prices yet, just find the components you like best, and then find a laptop you can afford that includes them all.
    There are three main types of pointing devices in use on laptops today. The built-in trackball has fallen out of favor because of reliability problems, and because the ball had to be too small to use in order to fit in the case. I originally thought the little joystick type pointer in the middle of the keyboard, popularized by IBM's TrackPoint equipped ThinkPads, was a great idea, but after using it for a while, the tip of my index finger started getting sore. I now believe that the touch sensitive pad is the best the industry has to offer. You should try it first, however.
    Take a hard look at the displays on various laptops. A few companies make all the LCD displays for every laptop manufacturer. Your perception of one display may apply to laptops from other companies, but they may not. In addition, it is difficult to manufacture a perfect active matrix display, so some manufacturers, in order to save some money, use slightly imperfect ones. Check the display before you accept the unit, to see if you can tolerate what the manufacturer considers "acceptable".
  6. Many computers designed for home use come with extras of questionable value. Popular options are "Voice Mail" and "Home Automation" features, but these "features" require that the computer be left on constantly in order to provide any benefit. Even with Energy Star energy saving features, a computer would quickly use enough electricity to pay for an answering machine or an X-10 Powerhouse Home Controller.
  7. There are four major components which affect your perception of how fast a computer is:
    1. The CPU - or Central Processing Unit -- The speed with which instructions are processed.
      1. The Clock Speed* - 2.6 GHz vs. 3.0 GHz vs. 3.4 GHz vs. ...
      2. The Generation**:
        • Pentium D vs. Pentium 4 vs. Celeron vs. ...
        • G5 vs. G4 vs. G3 vs. ...
    2. The Hard Disk & Controller - The speed with which information is retrieved from, and placed in storage.
      • ATA - Quick & simple, but limited. Slower than SATA. Much slower than SCSI, especially in multitasking situations.
      • SATA (Serial ATA) - Faster than ATA, and with greater potential speed in the future, but less flexible than ATA.
      • SCSI - Fast and flexible (They don't use SCSI in servers just because it's expensive.) Generally the biggest and fastest hard disks, and the greatest variety of peripherals (i.e.: tape drives, CD-R (CD-Recordable), CD-RW (CD-ReWriteable) and MO (Magneto-Optical) drives, scanners, etc.). SCSI peripherals also have the benefit of much lower CPU utilization, which means that the CPU isn't bogged down managing devices as is the case with IDE or EIDE. For network servers and high performance workstations, SCSI should be at the top of your shopping list. In fact, if you plan to use SCSI devices in the near future, get a SCSI system to start with. T C Solutions recommends Adaptec SCSI Host Bus Adapters.
    3. The Display Adapter - The speed with which information is presented to you. PCI Express is faster than AGP, which is faster than PCI, which is faster than ISA. More video memory means you can display more colors concurrently on larger displays, but larger displays with more colors means the adapter has more work to do, and will generally slow things down.
    4. The RAM - If the computer can get everything it needs from fast RAM, then it won't have to go to the slow (by comparison) hard disk as often. (The Law of Diminishing Returns plays a big part here. 256 MB is a lot better than 128 MB, 512 MB is better than 256 MB, but 1 GB is only a little better than 512 MB. (I would like to have a link to more information about the Law of Dimishing Returns, but haven't been able to find any. If you know of one, please let me know about it. Send e-mail to Tom Cavanaugh. Thanks.)
    You should take all of these factors into account when selecting components for your computer. Some manufacturers only put a fast CPU in the box, and sell it at a lower price because all the rest of the components are cheap and slow.
    *GHz - or Gigahertz - or Billions of Hertz - or Billions of Cycles per Second - is the measure of the speed at which the CPU can cycle. Most current CPUs can process most instructions in one cycle, so a CPU running at 2 GHz may process 2,000,000,000 instructions in one second. Some more complex instructions may require more cycles, but some later generation CPUs can actually process multiple instructions simultaneously, so Clock Speed is not the only measure of a computer's performance. (Heinrich Hertz did a lot of research into waves and frequencies, and so the unit of measure for frequency is named after him.)
    **At the same clock speed, a generation of CPU, will process instructions from 50% to 150% faster than a CPU from an earlier generation (eg.: a 3 GHz Pentium D is about twice as fast as a 3 GHz Pentium 4.)
  8. AMD is making CPUs which, by all accounts (and these accounts are pretty reliable), are entirely software compatible with Intel's own chips. If you are willing to bet that there will be no future compatibility problems, I have no reason to suspect you are wrong. That, however, is the extent of my endorsement.
  9. If you can't afford a top-of-the-line CPU, get a bottom-of-the-line CPU in the same box (with the same memory bus speed). For example, if you want the 3.4 MHz Pentium 4 but can only afford the 3.0 GHz model, get the 2.8 GHz model instead. You can upgrade the CPU to 3.4 GHz (or maybe even faster) later, and any extra you spent on the 3.0 GHz model chip will be wasted when you pull it out to install the upgrade.
  10. Computers get twice as powerful every 18 months: today's state-of -the-art computer will be obsolescent* in 3 years (Three years ago, state-of -the-art was a 2.4 GHz Pentium 4 with 128 MB RAM and a 40 GB hard disk!) Don't buy any bells and whistles for which you don't foresee a use, and save your money for the purchase of your computer's eventual (inevitable) replacement (or upgrade).
    *By obsolescent, I mean that the purposes for which you use the computer will, after 3 years, progress to the point that the computer will no longer fulfill those purposes.
  11. Used computers were found to be unsuitable for some purpose by their original owners. Chances are, you will quickly find them unsuitable for your purposes as well.
  12. Don't buy a home computer for use in an office environment (even if it does come from Staples or Office Depot.) You may spend a lot of time disabling the bells and whistles (and the children's stuff and the games) that come with a computer in order to have it function in your office.
  13. Numerous computer magazines, most notably PC Magazine, routinely survey readers for their experiences with products. Apple, Dell, IBM, Gateway 2000, and Hewlett-Packard are always among (if not alone as) the top performers in service and reliability. T C Solutions does not recommend IBM, but for reasons unrelated to service and reliability. T C Solutions does recommend Apple, Dell, and Hewlett-Packard. (T C Solutions is a reseller of Dell and Hewlett-Packard computer products.)
  14. Generally, high quality printers and monitors will have a longer service life than computers. Just because the computer needs to be replaced doesn't mean that the printer and monitor need to be replaced as well, if you got good quality to start with. If you are buying your first computer, spend some time selecting a good monitor and printer; these devices will probably outlast the computer. For monitors, T C Solutions recommends NEC-Mitsubishi and Sony brand products. For printers, T C Solutions recommends Hewlett-Packard laser and inkjet printers and Epson inkjet and impact printers.
  15. Frequently, I am asked if it might be worth it for someone to build their own computer from the individual components. Usually, by "worth it", they mean "cheaper", to which the answer is no. The mass producers of desktop computers can buy the components in large quantities, and receive substantial discounts from the original equipment manufacturers. These companies can then sell the assembled computers for less than you could buy the individual components.
    If, however, they are asking if there is some intrinsic value in assembling their own computer, then the answer is an emphatic yes. The knowledge and experience gained by selecting, installing and configuring each component provides many benefits that are, unfortunately, less tangible than money saved. What counts though, is the resulting product.
    There are 3 major scenarios which people will follow in designing and building their own computer:
    • State of the Art - Commonly referred to as "The Bleeding Edge" - The components are usually selected from the best performing, latest technology. The computer is usually not ever actually complete, because newer better faster components are constantly becoming available, so the cover isn't ever installed. Another trademark of this type is that the disk drives are connected, but are not usually mounted in the drive bays. The major problem with this type is that the drivers for one new component will usually conflict with the drivers for another.
      If you like to tinker, this is for you. If you intend to actually get some work done, you should probably leave this to the hobbyists.
    • State of the Market - The components are selected from the higher performance mature products, and will peacefully coexist, sometimes actually complementing each other. The system will come together fast, work reliably, and provide years of top performance. And the owner is not intimidated by the hardware, and so is willing and able to install newer components as they mature, extending the life of the initial investment.
    • State of the Wallet - The components are selected because of their low price. Often the manufacturer has stopped (or is about to stop) supporting the product (if it ever did in the first place) so up-to-date drivers are hard to come by. Software conflicts abound, and if the owner ever does get everything working, the next program or card installed will bring the whole thing to a screeching halt. This type of system will only provide marginal performance, and only have a short life, if it ever does work.
      Sometimes, the owner will assume that putting a fast CPU in the same box as all the cheap junk will make everything OK. There are always good reasons to spend less money, but sometimes it's just not a wise investment. This is one of those times.
    If you should decide to build your own computer, I congratulate you for your adventurous spirit. Hopefully, you will settle in somewhere between State-of-the-Art and State-of-the-Wallet. What ever you do, just don't think you'll be saving any money.
  16. Leasing your computer(s) provides several financial advantages, not the least of which: not hobbling your operation with outdated equipment simply because it's paid for.
    A lease is the financing of the difference between the new cost of the computer and its presumed fair market value at the end of the lease; you only pay for the part of the computer you use, plus the finance charges. If you buy the computers, then you are out the full cost immediately, plus interest (either the cost of your own financing, or the interest those funds could have earned if you had invested them elsewhere.) For tax purposes, you can write off the full lease payments (interest and all); if you buy, you can depreciate the computer over 5 years, or fully depreciate it the first year, but only the amount you paid, not the interest. In addition, when a lease is up, the old obsolescent computer disappears, and is replaced by a new, more suitable computer for the same monthly payment. If you bought the computer, you might try to keep it in use, slowing down your operation with substandard equipment.
  17. I am frequently amazed that people will study their options for months, then spend $1,500, $2,000. even $2,500 on a computer system (often more than the total cost of all the appliances in their entire kitchen, sometimes their entire house!) and they will presume that a $15 "surge suppressor" will provide adequate protection. Rather than restate what others, more qualified than I, have said, I will simply refer you to them (isn't hypertext great?). T C Solutions recommends Tripp Lite power protection products.

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